:root{color-scheme:dark;--bg:#101416;--panel:#151a1d;--border:#2b3235;--muted:#8b959a;--text:#e8edeb;--accent:#baff6a;--accent-dark:#27351e;--danger:#ff9b97;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-synthesis:none}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-size:14px}button,input,textarea,select{font:inherit}button{cursor:pointer;color:inherit;border:0;background:transparent}button:disabled{opacity:.4;cursor:not-allowed}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:3px}button:hover:not(:disabled){filter:brightness(1.12)}.hidden{display:none!important}.muted{color:var(--muted)}.workspace{display:grid;grid-template-columns:72px 350px minmax(0,1fr);height:100dvh;max-height:100dvh;overflow:hidden}.rail{border-right:1px solid var(--border);display:flex;align-items:center;flex-direction:column;padding:24px 0;gap:32px;background:#121719}.rail-icon{width:40px;height:40px;display:grid;place-items:center;font-size:24px;border-radius:10px}.rail-icon.active{background:var(--accent-dark);color:var(--accent)}.rail-bottom{margin-top:auto;display:flex;align-items:center;flex-direction:column;gap:22px}.live-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--accent);box-shadow:0 0 0 4px #baff6a0b;flex-shrink:0}.sidebar{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--border);background:var(--panel)}.brand{display:flex;align-items:center;justify-content:space-between;padding:29px 24px 23px}.eyebrow{font:10px ui-monospace,SFMono-Regular,monospace;letter-spacing:1.8px;color:var(--muted)}.brand h1{font-size:24px;font-weight:600;margin:10px 0 0;letter-spacing:-.8px;display:flex;gap:13px;align-items:center}.tag{font:9px ui-monospace,monospace;letter-spacing:1px;border:1px solid var(--border);padding:5px 6px;border-radius:4px;color:var(--muted)}.search{margin:0 20px 20px;background:#1d2326;border:1px solid var(--border);display:flex;align-items:center;gap:8px;border-radius:8px;padding:10px 12px;color:var(--muted)}.search>span{font-size:21px;line-height:1}.search input{min-width:0;flex:1;background:none;border:none;color:var(--text);font-size:11px;outline:none}.search kbd{font-size:11px;border:1px solid #3b4346;border-radius:3px;padding:0 4px}.filters{display:flex;gap:3px;padding:0 15px 18px;border-bottom:1px solid var(--border)}.filters button{white-space:nowrap;padding:8px 7px;font-size:11px;color:var(--muted);border-radius:6px}.filters button.selected{background:var(--accent-dark);color:var(--accent)}.filters span{font-size:9px;margin-left:2px;opacity:.7}.list-heading{display:flex;justify-content:space-between;padding:20px 23px 10px;font-size:9px;letter-spacing:1px;color:var(--muted)}#connection{letter-spacing:0;color:#91a884}.ticket-list{overflow-y:auto;flex:1;padding:0 10px 10px;scrollbar-width:thin}.ticket{display:flex;text-align:left;width:100%;gap:12px;padding:17px 12px;border-radius:9px;position:relative;margin:2px 0;border:1px solid transparent}.ticket.selected{background:#242e25;border-color:#baff6a20}.ticket:hover{background:#20272a}.ticket.selected:before{content:"";position:absolute;left:-11px;top:20px;bottom:20px;width:3px;background:var(--accent);border-radius:3px}.avatar{width:42px;height:42px;border-radius:13px;display:flex;justify-content:center;align-items:center;flex-shrink:0;font-size:13px;font-weight:600;letter-spacing:.5px;background:#303a43;color:#bbd0e5}.avatar.tiny{width:32px;height:32px;border-radius:10px;font-size:11px;background:#283c2b;color:#bee4b2}.avatar.color1{background:#38332c;color:#e4c99f}.avatar.color2{background:#323142;color:#ccc0f0}.avatar.color3{background:#293d39;color:#a4d9c9}.avatar.color4{background:#422f36;color:#e1b2c4}.ticket-body{min-width:0;flex:1}.ticket-line{display:flex;align-items:center;gap:5px;margin:0 0 7px}.ticket-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:550}.ticket time{font-size:10px;color:var(--muted);white-space:nowrap}.ticket-preview{margin:0 0 11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;color:#99a3a5}.ticket-footer{display:flex;justify-content:space-between;align-items:center}.ticket-label{font-size:10px;color:#a6b7a2}.ticket-label.queue{color:#d5ba80}.ticket-label.closed{color:var(--muted)}.unread{background:var(--accent);color:#18210f;border-radius:5px;min-width:18px;height:17px;text-align:center;font-size:10px;line-height:17px;font-weight:700}.sidebar-footer{display:flex;gap:9px;align-items:center;border-top:1px solid var(--border);padding:18px 20px;font-size:10px}.sidebar-footer .muted{margin-left:auto;font-size:9px}.chat{min-width:0;height:100%;position:relative;background:radial-gradient(ellipse at 70% 0%,#19221b44,transparent 50%),var(--bg)}.empty-chat{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:25px}.empty-glyph{width:72px;height:72px;background:#202c20;border:1px solid #354730;color:var(--accent);display:grid;place-items:center;font-size:40px;border-radius:18px;margin-bottom:35px}.empty-chat h2{font-size:29px;font-weight:500;line-height:1.35;letter-spacing:-1px}.empty-chat p{font-size:13px;color:var(--muted);line-height:1.7}.studio-chips{display:flex;gap:8px;margin-top:25px}.studio-chips span{padding:7px 12px;font-size:10px;border:1px solid var(--border);border-radius:20px;color:var(--muted)}.conversation{height:100%;display:flex;flex-direction:column}.chat-header{height:90px;min-height:90px;padding:0 30px;display:flex;align-items:center;gap:13px;border-bottom:1px solid var(--border);position:relative}.chat-identity{min-width:0;flex:1}.chat-identity h2{font-size:16px;font-weight:550;margin:0 0 6px;text-overflow:ellipsis;overflow:hidden;white-space:nowrap}.chat-identity p{font-size:11px;margin:0;color:var(--muted)}.status{font-size:10px;color:var(--accent);background:#22311e;padding:7px 10px;border-radius:6px;white-space:nowrap}.status.closed{background:#272d30;color:#a6aeb2}.icon-button{font-size:22px;width:34px;height:34px;display:grid;place-items:center;flex-shrink:0;color:#a8b0b2;border-radius:6px}.icon-button:hover{background:#ffffff09}.back{display:none;font-size:32px}.ownership{display:flex;align-items:center;gap:12px;min-height:50px;padding:11px 30px;background:#baff6a04;border-bottom:1px solid #baff6a0e;font-size:11px;color:#a2aea0}.ownership strong{font-weight:500;color:#d0dccb}.ownership .primary{margin-left:auto;padding:7px 12px;font-size:11px}.ownership .ownership-icon{font-size:15px;color:#bad1ae}.timeline{flex:1;overflow-y:auto;padding:24px 36px 12px;scrollbar-width:thin;scroll-behavior:auto}.day-separator{text-align:center;font-size:10px;color:#707e7f;margin:7px 0 27px}.message-row{display:flex;gap:10px;align-items:flex-end;margin-bottom:16px}.message-row.out{justify-content:flex-end}.message-row>.avatar{width:29px;height:29px;font-size:9px;border-radius:9px}.bubble{background:#20272b;border:1px solid #2b3438;border-radius:13px 13px 13px 3px;max-width:min(75%,560px);min-width:100px;padding:13px 15px 9px}.out .bubble{background:#293923;border-color:#3a4b31;border-radius:13px 13px 3px 13px}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.65;margin:0}.message-meta{display:flex;justify-content:flex-end;align-items:center;gap:7px;color:#879283;font-size:9px;margin-top:7px}.in .message-meta{color:#7f8b8f}.sender-name{font-size:10px;color:#b9c9b1;margin-bottom:6px}.system-message{text-align:center;font-size:10px;color:#8e9b8b;margin:25px 10px;line-height:1.6}.system-message:before{content:"◇";margin-right:8px;color:#728866}.delivery-failed{color:var(--danger)}.file-button{display:flex;gap:10px;align-items:center;text-align:left;background:#ffffff06;border:1px solid #ffffff0c;border-radius:7px;padding:10px 12px;max-width:100%;margin-bottom:6px;font-size:12px}.file-button span{overflow-wrap:anywhere}.file-button small{display:block;margin-top:5px;font-size:9px;color:var(--muted)}.media-preview{max-width:100%;max-height:350px;display:block;margin:8px 0;border-radius:7px}.composer{padding:15px 30px 22px;background:linear-gradient(0deg,var(--bg) 85%,transparent);padding-bottom:max(22px,env(safe-area-inset-bottom))}.compose-box{background:#1c2326;border:1px solid #384237;border-radius:11px;padding:10px;display:flex;gap:9px;align-items:flex-end}.compose-box:focus-within{border-color:#819967}.compose-box textarea{resize:none;flex:1;min-width:0;max-height:150px;min-height:34px;border:0;outline:none;background:none;color:var(--text);font-size:13px;line-height:1.5;padding:7px 0}.compose-box textarea::placeholder{color:#737f83}.send-button{background:var(--accent);color:#1d2b14;border-radius:7px;font-size:23px;width:35px;height:35px;font-weight:500;flex-shrink:0}.compose-hint{display:flex;justify-content:space-between;font-size:9px;color:#6f7b7d;margin:11px 4px 0;gap:10px}.attachment{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 12px;background:#243020;border:1px solid #3c4e33;border-radius:8px;margin-bottom:8px;font-size:12px}.attachment span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.primary{background:var(--accent);color:#202d17;border-radius:7px;padding:11px 18px;font-weight:600;font-size:12px}.secondary{background:#273033;border:1px solid var(--border);border-radius:7px;padding:10px 16px;font-size:12px}.more{display:block;margin:8px auto 14px;font-size:11px;padding:8px 14px;background:#242b2e;border-radius:7px;color:#aab6b3}.list-empty{text-align:center;padding:55px 24px;color:var(--muted);line-height:1.8;font-size:12px}.list-empty b{display:block;color:var(--text);font-weight:500;margin-bottom:6px}.action-menu{position:absolute;z-index:5;right:25px;top:73px;background:#242b2e;border:1px solid #3b4548;box-shadow:0 12px 40px #0008;border-radius:10px;min-width:190px;padding:6px}.action-menu button{display:block;text-align:left;width:100%;padding:12px;border-radius:6px;font-size:12px}.action-menu button:hover{background:#344035}.action-menu .danger{color:#ffb0a0}.jump-wrap{position:absolute;bottom:145px;left:50%;transform:translateX(-50%);z-index:2}.gate{height:100dvh;display:flex;justify-content:center;align-items:center;flex-direction:column;text-align:center;padding:30px}.gate h1{font-size:24px;letter-spacing:-.6px;font-weight:550;margin-top:25px}.gate p{max-width:400px;color:var(--muted);font-size:13px;line-height:1.8}.gate button{margin-top:16px}dialog{background:#1c2326;border:1px solid #3b4940;color:var(--text);border-radius:16px;max-width:430px;width:calc(100% - 32px);padding:28px}dialog::backdrop{background:#060b0ccc;backdrop-filter:blur(3px)}dialog h2{font-size:21px;line-height:1.4;font-weight:550}dialog p{font-size:13px;color:var(--muted);line-height:1.7}dialog label{display:block;font-size:11px;color:#aab8ac;margin:22px 0}dialog select{display:block;width:100%;margin-top:9px;padding:12px;background:#29332c;border:1px solid #44533c;border-radius:7px;color:var(--text)}.dialog-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:25px}.toast{position:fixed;z-index:20;bottom:25px;left:50%;transform:translateX(-50%);background:#35432e;border:1px solid #5f7950;border-radius:10px;box-shadow:0 5px 30px #0008;padding:13px 20px;font-size:12px;max-width:calc(100% - 32px);line-height:1.6}.toast.error{background:#442d2c;border-color:#86504a}.retry-button{font-size:10px;color:#ffb1a2;text-decoration:underline}.loading{opacity:.6;pointer-events:none}::-webkit-scrollbar{width:5px}::-webkit-scrollbar-thumb{background:#3b4444;border-radius:5px}@media(min-width:1450px){.workspace{grid-template-columns:80px 380px minmax(0,1fr)}.timeline{padding-left:max(45px,calc((100% - 850px)/2));padding-right:max(45px,calc((100% - 850px)/2))}.composer{padding-left:max(30px,calc((100% - 900px)/2));padding-right:max(30px,calc((100% - 900px)/2))}}@media(max-width:1050px){.workspace{grid-template-columns:310px minmax(0,1fr)}.rail{display:none}.brand{padding-left:20px;padding-right:20px}.filters{padding-left:10px;padding-right:10px;gap:0}.filters button{font-size:10px}.chat-header{padding:0 20px}.timeline{padding:20px}.composer{padding-left:20px;padding-right:20px}.ownership{padding-left:20px;padding-right:20px}.compose-hint>span:last-child{display:none}}@media(max-width:680px){.workspace{display:block}.sidebar{height:100%}.chat{display:none}.workspace.chat-open .sidebar{display:none}.workspace.chat-open .chat{display:block}.brand{padding-top:max(22px,env(safe-area-inset-top));padding-bottom:20px}.filters{justify-content:space-between;padding-left:16px;padding-right:16px}.filters button{font-size:12px;padding:9px 11px}.ticket{padding:18px 13px}.ticket-name{font-size:14px}.ticket-preview{font-size:13px}.chat-header{height:76px;min-height:76px;padding:0 12px;gap:9px}.chat-header .avatar{width:36px;height:36px;border-radius:11px}.chat-identity h2{font-size:14px}.chat-identity p{font-size:10px}.chat-header .status{font-size:9px;padding:6px}.back{display:grid}.ownership{font-size:10px;padding:12px 16px;gap:9px}.timeline{padding:20px 14px 6px}.bubble{max-width:85%;padding:11px 12px 8px}.message-row>.avatar{display:none}.message-text{font-size:14px}.composer{padding:12px 12px max(15px,env(safe-area-inset-bottom))}.compose-box textarea{font-size:16px}.compose-hint{font-size:9px}.sidebar-footer{padding-bottom:max(18px,env(safe-area-inset-bottom))}.toast{bottom:18px;width:calc(100% - 32px)}.search input{font-size:13px}.action-menu{right:14px;top:65px}.jump-wrap{bottom:135px}.empty-chat h2{font-size:24px}}